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Although we believe here at Joshua James we already offer the most competitive prices online if you do find the same product elsewhere cheaper then we will be more than happy to beat the price by a minimum of 5%.
All you need to do is email us at email@example.com quoting:
As we offer free shipping the price that you email us must include any additional shipping charges the website adds on to the price at checkout.
We will aim to email you back within 2 hours (between normal working hours) with our best price, if you would like to proceed with the purchase then all you need to do is reply to our email and we will send you a voucher code to use at check out to discount the item to the agreed price.
Please note all price matching is at the discretion of Joshua James Jewellery and will not apply if the item is: on offer, on an auction website, supplied by a wholesaler or a private sale.
At Joshua James Jewellery we appreciate there is nothing more frustrating than receiving an item and not been able to wear it straight away, which is why we are happy to offer you a free bracelet adjustment service before we send you your item.
When you purchase a watch from us that isn't self adjusting we will be more than happy you adjust it for you prior to dispatching it. Each watch that can be adjusted will be marked clearly on the site. They will normally be those with metal or ceramic straps.
There is no charge for this service and all you need to do is enter the size you require your strap to be in the notes section at checkout. You can state this in either centimetres or inches. If you miss this don't worry just send us a quick email to firstname.lastname@example.org quoting your order number and the size you require. Your will also need to do this if paying by PayPal, please do not leave the notes in the PayPal notes section.
You can download our free measurement tool here.
(open the PDF and click print, this will print the tool onto an A4 piece of paper)
Alternatively you can use a piece of string.
If you have purchased a watch with a non adjustable strap we will need to send your watch to the service centre of the watch manufacturer for adjustment, this will normally take a week.
We will do our best to adjust your strap to your exact measurement but this won't always be possible depending on the size of the watch link or if an incorrect measurement is given. It may then be necessary to take this into a local jewellers or watch service centre to have it fine tuned.
As this is a free service we cannot provide any compensation if this needs to be done nor can we provide compensation for failure to adjust your watch or because of an incorrect sizing.
If this service is requested after 3pm it may delay your item by a day. In busy times we will however aim to complete this service for all orders placed up to 4pm.
If you would prefer to take your watch once received into a local jewellers or watch service centre (we recommend Timpson which is a national chain of key cutters) to have the strap adjusted we will refund you up to the value of £5. You should find that you will not be charged anymore than this.
In order for you to claim this please email a scanned copy of your receipt to email@example.com
Or send us a copy of your receipt to:
Joshua James Jewellery
2 The Weir
Please include your order number with both options.
Please note that any watch adjusted by us is eligible under our returns policy however once it has been adjusted by a 3rd party this is no longer the case.