All orders received by 3.30pm will be dispatched the same working day subject to stock availability.
Orders Under £95 receive FREE Royal Mail 24 hour delivery service within 1-2 Working Days (Deadline Friday 3:30pm) Upgrade to DPD Next Day for £4.95 (Deadline Thursday 3:30pm, does not delivery on weekends)
Orders Over £95 receive FREE DPD Next Day Delivery (Deadline Thursday 3:30pm, does not delivery on weekends)
Guaranteed DPD Saturday Delivery available for £3.95 on orders Over £95 and £7.95 on orders Under £95 (Deadline Friday 3:30pm)
Before 9am Royal Mail Delivery available for £14.95 (Deadline Thursday 3:30pm)
International Europe £7.50 via DHL
International Rest Of World £12.50 via DHL
Royal Mail 24 hour delivery service *1 : This service does not require a signature and items will be posted through your letter box. If the item is too big to be posted, Royal Mail will leave a 'while you were out' card and you will be able to collect from your local sorting office. Alternatively, they will leave your item in a safe place.
*1 According to Royal Mail statistics they have a 99% success rate of delivery within 24 hours of dispatch. However, on the odd occasion your delivery may take slightly longer and we ask that you allow 14 working days before contacting us if your parcel hasn't arrived.
DPD courier service: On the day of your delivery, you will receive a text (as long as a mobile number has been provided) and an email informing you of your 1 hour delivery time slot. At this stage you will be given the option to change your delivery time and date if they are not convenient for you. The benefit to you is that you will not be waiting in all day for delivery, and you will know exactly when to expect your order. If you would prefer to have your order dispatched by Royal Mail special delivery, please include this in the notes section at check out. Certain postcodes are excluded from DPD delivery (see *2 below for list of excluded postcodes). Orders to these postcodes will automatically be sent by Royal Mail Special delivery.
*2 AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Northern Ireland - BT, Channel islands - GY/JE, Scilly Isles - TR21-25, I.O.M - IM, I.O.Wight - PO30-41
You can return an item to us for either exchange or refund within 21 days of receiving it, providing that the product is unused, and in the condition that it arrived in, including any packaging. The only exceptions to this are for gift vouchers, pierced earrings (which cannot be returned for hygiene reasons) and items that have been made to order, or customised to order (eg. items with engraving).
Please note returns can take up to 10 working days to be processed from the date we have received them.
If you wish to exchange a product we would recommend you place a new order and request a refund on your return to avoid any delays.
Please send all returns to;
2 The Weir