UK Delivery Information
Orders received by 3.00pm will be dispatched the same working day (Mon-Fri) subject to stock availability. In busy periods, orders can take up to 2 days to be processed. Please allow up to 3 working days for any personalised item to be dispatched.
Please note that due to the current Coronavirus Outbreak Royal Mail are experiencing some delays with their service due to reduced staffing however they are working to deliver as comprehensive service as possible at this time.
We would therefore ask at this time that you allow up to 10 working days for your standard deliveries before contacting our team.
Standard UK Delivery
Royal Mail 2nd Class
3-5 Working days
(Excludes Bank Holidays)
Express UK Delivery
Royal Mail 24
1-3 Working days
(Excludes Bank Holidays)
DPD Tracked Next Day Delivery
Next Working Day
(Excludes Weekends and Bank Holidays)
DPD Tracked Saturday Delivery
DPD Tracked Sunday Delivery
Royal Mail 48 Delivery
This service does not require a signature and items will be posted through your letter box. If the item is too big to be posted, Royal Mail will leave a 'while you were out' card and you will be able to collect from your local sorting office. Alternatively, they will leave your item in a safe place. Deliveries will usually be made within 3-5 working days.*
Royal Mail 24 Delivery
This service does not require a signature and items will be posted through your letter box. If the item is too big to be posted, Royal Mail will leave a 'while you were out' card and you will be able to collect from your local sorting office. Alternatively, they will leave your item in a safe place. This is not a guaranteed next day service, however 96% of deliveries are made the next working day.*
*On the rare occasion your delivery may take slightly longer we ask that you allow 14 working days before contacting us if your parcel hasn't arrived as per Royal Mail's terms and conditions.
DPD Tracked Services
On the day of your delivery, you will receive a text (as long as a mobile number has been provided) and an email informing you of your 1 hour delivery time slot. At this stage you will be given the option to change your delivery time and date if they are not convenient for you. You will also be able to select DPD pickup from store, the benefit to you is that you will not be waiting in all day for delivery, and you will know exactly when to expect your order. More information can be found at DPD
DPD are unable to deliver to the following postcodes;
AB30-38, AB44-56, FK17-99, G83, IV1-28, IV30-39, IV52-54, IV63, KW1-14, PA21-33, PA34-40, PH18-26, PH30,PH31-41, PH49-50, HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3, Northern Ireland - BT, Channel islands - GY/JE, Scilly Isles - TR21-25, I.O.M - IM, I.O.Wight - PO30-41
Orders to these postcodes will automatically be sent by Royal Mail Next Day Special Delivery.
1-3 Working Days
Rest of World Delivery
1-3 Working Days
A full list of counties we deliver to can be found at checkout.
We are unable to deliver Nomination outside of Europe.
Please note DHL do not deliver to PO BOX addresses.
Customs & Duty
All items are shipped from the UK and may incur duty & other charges upon entering other countries. Any duty, clearance, tax or carrier charges must be paid by the recipient and we will not accept liability for any such costs. If upon delivery, there are any additional charges due DHL carrier will contact you to arrange payment.
Delivery to Republic of Ireland
Please note you will not pay VAT with us when ordering from the Republic of Ireland however you will be responsible for paying Irish Tax (23%) plus an admin charge (min €14.50) upon delivery with DHL, your delivery charge does not cover this cost.
You can return an item to us within 21 days from receipt for either exchange or refund providing that the product is unused, and in the condition that it arrived in, including any packaging. The only exceptions to this are for items that are engraved or any bespoke items.
You are responsible for postage costs associated with returning your item(s). We would advise that your item(s) are returned using a tracked service to ensure they reach us safely. If items are returned due to them been received damaged or if an incorrect item has been sent we will refund your returns postage.
Please note returns can take up to 7 working days to be processed from the date we have received them.
Please send all returns to;
2 The Weir,